Emily Dawkins
Freelance Customer Success for UK Enterprise Customers
Sense & Structure Consulting
About
I help SaaS companies keep and grow their most valuable B2B customers. I've spent over a decade working with enterprise brands across the UK, Europe and North America.Now I work on a freelance or fractional basis, so businesses get senior CS expertise without the overhead of a full-time hire.I also write Sense & Structure, my newsletter on Customer Success and more.Interested in working together? Get in touch!
UK-Based Customer Success
For start-ups and scale-ups who need Customer Success cover in the UK without committing to a permanent hire or setting up a UK legal entity.I provide a local, senior CS resource for your UK customers, backed by over a decade running enterprise relationships for international SaaS businesses. British-born, UK-based, and fluent in what UK enterprise buyers expect.Flexible engagements: part-time or full-time, rolling monthly or fixed-term. Available UK office hours, with flexibility for out-of-hours cover, async work, or in-person meetings when needed.
Contact
For all enquiries, please email me or find me on LinkedIn. Every partnership is as unique as your business, so please do get in touch to discuss your requirements.
I write about Customer Success and making sense of work in my weekly newsletter.